Reviews Policy

Effective Date: 3/5/2025

At Best Buy Soccer, we value customer feedback and strive to provide a transparent and trustworthy review system through Judge.me. This policy outlines how we collect, manage, and display customer reviews.

1. Eligibility to Leave a Review

• Customers who have purchased a product from Best Buy Soccer may leave a review.
• Reviews can be submitted via the Judge.me review request email or directly on our product pages.
• Reviews from customers who purchased the product through our website will be labeled as Verified Purchase.
• Non-verified customers may also leave reviews, but these will be marked as Unverified Purchase.

2. Review Moderation & Guidelines

To maintain integrity, all reviews go through a moderation process to ensure compliance with the following guidelines:

✅ Allowed Content:

• Honest feedback about the product you purchased.
• Constructive criticism and suggestions for product improvement.
• Relevant images or videos of the product (if applicable).

🚫 Prohibited Content:

• Store-related feedback (e.g., customer service, website experience, return process). For store-related concerns, please contact our support team at custserv@bestbuysoiccer.com.
• Issues beyond our control, such as:
  • Shipping delays.
  • Lost or damaged packages caused by carriers.
  • Customs processing times.
    If you experience any of these issues, please reach out to our support team for assistance.
• Offensive, inappropriate, or abusive language.
• False or misleading information.
• Spam, advertisements, or promotional content.
• Reviews containing personal information (e.g., phone numbers, addresses).

We reserve the right to reject, remove, or edit any review that violates these guidelines.

3. Product-Focused Reviews

• Reviews must focus on the product itself, including quality, fit, durability, and performance.
• Store-related experiences such as shipping times, packaging, or customer service should be directed to our support team instead of being included in product reviews.
• We encourage customers to provide specific details about why they liked or disliked a product to help others make informed decisions.

4. Review Authenticity & Transparency

• We do not modify or fabricate reviews.
• We do not incentivize positive reviews with rewards, discounts, or free products.
• If a review is flagged for potential fraud, Judge.me's fraud detection system will investigate.

5. Review Approval & Display Timeline

• Reviews typically appear on our website within 48 hours after submission.
• Reviews are displayed in chronological order or based on relevance.
• Customers can filter reviews by rating, verified purchases, or helpfulness.
• Featured reviews may be highlighted for visibility.

6. Editing or Deleting a Review

• If you wish to update or remove your review, please contact us at custserv@bestbuysoiccer.com with your request.

7. Reporting a Review

If you believe a review violates our policy, you can report it at custserv@bestbuysoiccer.com.

We appreciate all feedback and strive to improve our products and services based on customer experiences. Thank you for being part of the Best Buy Soccer community!