Cancellation Policy

We always strive to fulfill every order smoothly and on time. However, due to unforeseen circumstances—such as item unavailability, technical errors, or billing issues—your order may occasionally need to be canceled. We sincerely apologize if this happens and promise to notify you promptly, issuing a full refund where applicable.

1. Customer-Initiated Cancellations

• Contact Us Quickly
  If you decide to cancel your order, please reach out via phone or email as soon as possible. We strive to respond to cancellation requests within one business day.

• Before Shipment
  Any cancellation request received before the order has shipped will result in a full refund to the original payment method.

• After Shipment
  Once an order has shipped, cancellation is no longer possible. If you do not wish to keep the product, please refer to our Returns & Exchanges policy.

• Team Order Cancellation Restrictions

  Please note that once a team order has been submitted—indicating that processing has begun—cancellation is no longer possible. We recommend reviewing all order details carefully before finalizing your submission. If you have questions about the submission process or need further assistance, please contact our support team as soon as possible.

2. Store-Initiated Cancellations

We reserve the right to cancel an order for reasons including, but not limited to:

1. Item Unavailability or Unsellable Condition
   If an item was listed as in stock but is later found to be out of stock, discontinued, or otherwise not in sellable condition, we will:

   • Notify You Promptly: We will email or call as soon as the issue is identified.
   • Offer Options:
     • Partial shipment plus a refund for the unavailable item(s).
     • Full cancellation and a refund for the entire order.
     • A replacement or substitute item, if available.
   • Process Any Refund Immediately once you confirm how you would like to proceed.

2. Pricing or Product Listing Errors
   If a product listing contains incorrect information or pricing due to technical or human error, we may cancel and fully refund your order.

3. Payment or Billing Issues
   Suspected fraud alerts, declined transactions, or mismatched billing details may prompt an order cancellation to protect both parties.

4. External Disruptions
   Severe weather, carrier outages, or other uncontrollable events may also lead to a store-initiated cancellation.
   In all such cases, we will provide a full refund and notify you with an explanation.

3. Partial Fulfillment

• Multiple Items
  If your order contains multiple items and one or more are unavailable, we may fulfill the remaining in-stock items while contacting you about the shortfall.

• Your Options
  You can choose:

  • A partial shipment plus a refund for the unavailable items.
  • A replacement item (if available).
  • A full cancellation and refund of the entire order.

4. Refund Processing

• Immediate Action
  Once a cancellation is confirmed (whether initiated by you or by us), we will begin processing any refund promptly—often on the same business day.

• Bank & Payment Timelines
  Depending on your financial institution, refunds may take several business days to appear in your account. A confirmation email will be sent once the refund has been issued.

5. Communication & Assistance

• We’re Here to Help
  If you have questions about your order status, the cancellation process, or need further assistance, please contact us by phone or email.

• Feedback Welcome
  We value your input on improving our cancellation process. Any suggestions can be emailed to us or shared with our support team.